RESTAURANT DIGITAL TRANSFORMATION
Digitally Adapting Restaurant Operations for Curbside Pickup
Summary
A successful restaurant chain with a strong presence in the Southwestern U.S. needed to adapt its services to address the pandemic lockdowns and the looming threat of potential closures. We developed a comprehensive digital system to enable curbside pickup while also enhancing their menu and back-office management.
The restaurant chain offers a unique dining experience with all-natural chicken, sandwiches, and salads. Operating in Colorado, Arizona, and Texas, it combines superior hospitality with award-winning recipes and fresh ingredients. Its ultimate goal? To deliver exceptional food and a memorable dining experience.
When the pandemic hit, the restaurant realized it needed a solution to keep its business going — and it needed that solution fast. The company wanted to develop a digital system to support a new curbside pickup service to ensure business continuity during lockdowns. That’s why they partnered with AssureSoft.
The restaurant chose our staff augmentation model to secure the engineering talent they needed to get the job done. Through our nearshore outsourcing services, we equipped them with the following roles:
- 2 Full-stack Developers
- 1 Android Developer
- 1 Manual QA Engineer
The Results
Over the course of 18 months, our team was able to:
- Develop a new curbside pickup option from conception to deployment in the first 6 weeks
- Digitize and revamp the restaurant’s operations
- Enhance order management at the self-service counter and in the kitchen
After this process, our client not only successfully navigated the operational risks stemming from the pandemic but also underwent a very much needed digital transformation of their operations. Thanks to AssureSoft’s work and support, the restaurant gained better control over its activities, optimized key processes, and started planning much more aggressive expansion plans.
What our clients say
"Wonderful job"
I want to re-state my thanks to this team. You guys are all rockstars and have done a wonderful job of getting the advanced version of our platform launched.
Director of operations
leading provider of leave and accommodations management SaaS solutions
