Instagram Channel by Assuresoft
With Instagram Channel by AssureSoft, you can take the management of your Instagram direct messages and comments to the next level. By integrating your professional Instagram account with Zendesk, you can easily convert your messages into support tickets and manage them from a single platform.
No more time spent switching between apps to respond to your customers. With Instagram Channel, your agents can respond to messages and comments directly from Zendesk, and all replies will be automatically sent through Instagram.
Plus, the integration offers a variety of settings to customize your tickets and improve your customer service efficiency. Enjoy the benefit of having the interaction of a support channel on a single platform.
Easily reach your customers on Instagram
Improved customer service
Import messages and comments as tickets
Real-time posting with Zendesk
Supports your posts
Photo and video-sharing supported
Everything You Can Achieve
Elevate your customer service with Instagram Channel by AssureSoft: One click, infinite solutions.
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Automatically import Instagram messages and comments as support tickets.
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Reply to Instagram messages and comments from within Zendesk.
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Set the lifetime of your tickets.
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Manage stories, mentions and shares in a single ticket.
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Define priorities, tags and ticket types for your Instagram posts.
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Customize welcome messages in your Instagram direct messages.
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Retrieve old posts in tickets.
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Create automated ticket fields with channel information.
Fast and effective message exchange
Communicating with your customers has never been easier and more effective. Simplify your ticket management process with our integrations, which allow you to exchange messages, images, photos, and videos with your customers in one place, and with Zendesk, you can set up custom fields for an even smoother and more efficient exchange of information. Improve the quality of your services and optimize the time you spend with your customers with us.
Stop worrying about losing messages or important information, everything will be recorded in Zendesk thanks to our integrations.Transform your customer communication today!
