Telegram Channel by Assuresoft
In a world where immediacy is key, we know how important it is to provide fast and efficient responses to your users. Our Telegram integration for the Zendesk platform is a solution designed to speed up and improve your customer support operations.
You can create a channel specific to your business using Telegram bots, and customize it to your needs. Whether you prefer a private chat or a group chat, our integration is ready to adapt to your preferences.
With our solution, communication with your users will be smoother, responses will be faster and the efficiency of your support team will be increased. But that's not all: you'll also have the freedom to adapt and optimize your support channel as your needs change, taking full advantage of the options offered by the Telegram and Zendesk integration.
Easily reach your customers on Telegram
Improved customer service
Manage new messages as tickets
Real-time messaging with Zendesk
Supports videos, photos, voice and more
All media type supported
Make the Most of All Available Functionalities
Redefining Support: Effortless Management with Telegram and Zendesk Integration by AssureSoft.
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Automatic ticket generation from messages sent to the Telegram bot.
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Consolidation of Telegram group messages into a single ticket.
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Ticket lifetime configuration for optimal information management.
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Filtering of group messages by bot mentions for better organization of tickets.
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Responses to Telegram chat messages directly for fast and effective support.
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Customized welcome message for Telegram chats.
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Easy navigation within the Telegram bot for more intuitive interaction.
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Identification of group members and messages.
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Generation of personalized basic questions.
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Bidirectional sending of multimedia messages.
Streamline Communication With Your Customers
Interacting with your customers has never been so simple and effective. Make your ticket management more efficient with our integrations that allow the exchange of texts, images, photos, and videos on a single platform. With Zendesk, you have the ability to customize fields to make communication even more fluid and effective. Boost the quality of your services and maximize the time you invest in your customers with our help.
Eliminate the anxiety of losing messages or relevant information, everything will be securely archived in Zendesk thanks to our integrations. Revolutionize the way you communicate with your customers today!
Telegram Pro
Discover a superior level of communication with Telegram Pro and its powerful integration for Zendesk. This is not your ordinary service, experience the advantages of real-time personalized interaction, comprehensive multimedia support, and the additional features that only Telegram Pro for Zendesk can offer.
Ticket Creation through Tagging
Make it easy for your customers to create tickets by simply tagging the Telegram bot.
Configurable FAQ
Boost your customers' self-service capabilities with a customizable FAQ in the Telegram Pro integration for Zendesk.
Real-Time Notifications
Always stay up-to-date with instant notifications about new messages, ticket updates, and customer interactions.
Multimedia Support
Handle a wide variety of multimedia content directly in Zendesk tickets. From photos to videos, stickers, audios, and files. Bot Customization: Give your Telegram bot a unique touch by easily changing its name from Zendesk.
Bot Customization
Give your Telegram bot a unique touch by easily changing its name from Zendesk.
Group Chat Management
Efficiently manage Telegram group chats in Zendesk, either in a single ticket or in individualized tickets per client.
Automated Responses
Streamline customer service with automated responses.
Elevate the customer service experience to a professional level with Telegram Pro. Discover these premium features and enhance your customer service. Consolidate your support channels, streamline your workflows, and provide personalized and efficient care through Zendesk. With Telegram Pro, you're always one step ahead.